At PokéShock, we prioritize your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, and safeguard the information you provide when purchasing our Mystery Boxes or interacting with our services.

1. Information We Collect

We collect personal information to process your orders, provide customer support, and improve your shopping experience. This may include:

• Your name, address, email, and phone number.
• Payment information (processed securely through third-party providers).
• Details about your orders and preferences.

2. How We Use Your Information

We use your information for:

• Fulfilling and delivering your orders.
• Providing customer service and resolving issues.
• Sending updates about your purchases, promotions, and new releases (only if you opt in).

3. Information Sharing

We do not sell or share your personal information with third parties, except for trusted service providers who assist in order processing, delivery, or payment processing. These providers are bound by strict confidentiality agreements.

4. Data Security

We implement robust measures to protect your data from unauthorized access, alteration, or misuse. Payment details are encrypted and processed securely.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your data (where legally permissible).
• Opt-out of marketing communications at any time.

For inquiries about your privacy or to exercise your rights, contact us at [info@pokeshock.com.

Policy Statement for PokéShock Mystery Boxes

PokéShock is dedicated to providing an exceptional experience for our customers. This Policy Statement outlines our commitments to quality, transparency, and service.

1. Mystery Box Contents

• Each Mystery Box contains carefully curated sealed Pokémon products.
• Contents are as described within the tier selected (Basic, Great, or Ultra).
• No random or filler cards are included; we prioritize high-value and authentic Pokémon merchandise.

2. Order Fulfillment

• Orders are processed promptly and shipped within 2-5 business days, barring unforeseen circumstances.
• We ensure all items are securely packaged to prevent damage during transit.

3. Refunds and Returns

• Due to the nature of mystery products, all sales are final. However, we will replace or refund damaged or defective items upon proof of purchase and evidence of the issue.
• Contact us within 14 days of delivery to address any concerns.

4. Data Collection and Use

• Customer information is collected and used strictly to process orders, improve services, and provide tailored recommendations.
• All data is handled securely, and we adhere to industry best practices to ensure your privacy.

5. Commitment to Customer Satisfaction

We value your trust and strive to exceed your expectations with every Mystery Box. If you have questions, concerns, or feedback, our customer support team is here to assist you.

By purchasing a PokéShock Mystery Box, you agree to these policies. Thank you for choosing PokéShock—let the adventure begin!